Believe it or not, most Santa Barbara city employees are good people. They’re just like you and me, working long hours at tough jobs.
And just like you and me, they screw up. They may miscommunicate, move too fast or too slow, or totally drop the ball. Behind those emails and extensions are fallible human beings doing the best they can.
In my job as a reporter, I frequently remind people of that, as many of the “tips” and story ideas we receive are just tirades of blame for all of Santa Barbara’s problems unfairly laid on City Hall.